Privacy policy
Last updated: April 4, 2026
STILL UNKNOWN® operates this store and website, including all related information, content, features, tools, products, and services (the “Services”). This Privacy Policy explains how we collect, use, and share your personal information when you use our Services.
By accessing or using the Services, you agree to the terms outlined in this Privacy Policy.
We collect personal information that you provide directly to us, such as your name, email address, phone number, billing and shipping address, and payment details when you make a purchase or interact with our store. We also collect information related to your orders, including items you view, add to your cart, or purchase. In addition, we may collect information when you contact us for support or communicate with us in any way. We automatically collect certain data through your device and browser, including your IP address, usage behavior, and interactions with our website through cookies and similar technologies.
We use your personal information to provide and improve our Services, process orders and payments, fulfill shipments, manage returns, communicate with you, and enhance your overall experience. We may also use your information for marketing purposes, including sending emails and text messages about product drops, promotions, and updates related to STILL UNKNOWN®. We use collected data to detect fraud, ensure security, and maintain the integrity of our platform.
If you choose to opt in to receive SMS messages from STILL UNKNOWN®, you may receive text messages related to order updates, abandoned cart reminders, promotional offers, and product releases. Message frequency may vary, and message and data rates may apply. You can opt out of SMS communications at any time by replying STOP. By providing your phone number and opting in, you consent to receive these messages.
Our website uses cookies and similar technologies to track your activity, including items you place in your shopping cart. This allows us to identify when a cart has been abandoned and send reminders via email or SMS to help complete your purchase. These technologies also help us improve site performance and personalize your experience.
We may share your personal information with service providers that help us operate our business, including our e-commerce platform, payment processors, shipping partners, and marketing tools. These providers only use your information as necessary to perform their services. However, text messaging originator opt-in data and consent will not be shared with any third parties.
We retain your personal information only for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our policies. While we take reasonable measures to protect your data, no method of transmission or storage is completely secure.
Depending on your location, you may have rights regarding your personal information, including the ability to access, correct, or request deletion of your data, as well as the option to opt out of marketing communications. You can exercise these rights by contacting us at support@stillunknown.us.
Our Services are not intended for individuals under the age of 16, and we do not knowingly collect personal information from minors.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised date.
If you have any questions about this Privacy Policy or how your information is handled, you can contact us at support@stillunknown.us
licy, or if you would like to exercise any of the rights available to you, please call or email us at stillunknown.co@gmail.com or contact us at 27771 Higuera, Mission viejo, CA, 92691, US For the purpose of applicable data protection laws, we are the data controller of your personal information.